FAQ

Help and information

Frequently asked questions

Answers about Ozshops products, checkout, delivery and returns.

Products and sizing

How do I check a product’s available options?

Open the product page to review its description, price, sizes, colours and options currently offered. Availability may change; the choices available during checkout apply to your order.

How do I choose a size or colour?

Review the size and colour options shown on the product page before adding the item to your basket. Contact us if you need help understanding a listed option.

Why can product colours look different on my screen?

Screen brightness, display settings and image rendering can affect how colours appear. Please use the product description and images together when reviewing an item.

Orders and payment

How do I place an order?

Add an available product option to your basket and continue to checkout. Checkout shows the delivery and payment options available for the address and order before you submit it. If no delivery option appears for your address, contact us before ordering.

Which payment methods can I use?

Payment methods currently available for your order are shown at checkout. Use the checkout payment flow and do not send payment card or bank details by email or contact form.

Where can I find help with an order?

Contact us at [email protected] and include your order number if you have one. You can also check your order history from your account when signed in.

Shipping and returns

What are the delivery costs and times?

Any delivery method, charge and estimated delivery window available for your address will be shown at checkout before you submit an order. If no delivery option appears, contact us to confirm availability before ordering. See our Shipping Policy.

How do cancellations, returns and refunds work?

Review our Returns and Refunds policy for applicable cancellation rights, return conditions and refund information. Contact us before sending an item back so we can provide return instructions.

Contact and support

How can I contact Ozshops?

Email [email protected] or use the Contact page. Include your order number where relevant, and do not include payment details or passwords.

Where can I read the store policies?