Customer information
Returns and refunds
Information about cancellations, returns, refunds and your consumer rights.
Change-of-mind returns
You may request a return for a change of mind within 30 calendar days after delivery. This is our voluntary change-of-mind policy and does not limit your rights under the Australian Consumer Law.
How to return an item
Email [email protected] with your order number before sending anything back so we can provide return instructions. For a change-of-mind return, items must be unworn, unwashed and unused, with original tags attached and original packaging where possible. You are responsible for the return shipping cost for change-of-mind returns.
Faulty, damaged or incorrect items
Contact [email protected] promptly with your order number and details of the problem. These cases are handled under the Australian Consumer Law. The 30-day change-of-mind period and condition requirements do not restrict your consumer-guarantee rights. Where a return is required for a qualifying problem, we will cover or reimburse reasonable return shipping as required by law.
Refunds
After we receive and inspect an approved change-of-mind return, we will refund the item price to the original payment method within 10 business days. Your payment provider may take additional time to post the funds. This policy does not reduce any remedy or timing required under the Australian Consumer Law.
Order changes and support
If you need to change or cancel an order before dispatch, email [email protected] as soon as possible with your order number. We will try to help, but changes cannot be guaranteed once processing has begun. Contact KAI XIN GLOBAL LIMITED for return and refund assistance.