Customer information
Shipping policy
Free delivery within Australia, estimated delivery times, tracking and delivery support.
Company and contact information
This website is operated by KAI XIN GLOBAL LIMITED, ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO. 2C, ARGYLE STREET, MONGKOK KL. For order and delivery enquiries, email [email protected].
Order processing
Orders are processed after the order has been accepted and any required payment confirmation is complete. Processing times may vary depending on product availability and order volume. If you need to change or cancel an order, contact us as soon as possible; we cannot guarantee changes after an order has entered processing or dispatch.
Delivery destinations, methods and charges
We currently ship to Australian addresses only. All orders qualify for free shipping with no minimum order value. Orders are dispatched from Australia. The available delivery option will be shown at checkout before you submit your order.
Dispatch and tracking
Estimated delivery is 3–7 business days after dispatch. This estimate is not guaranteed and may be affected by the carrier, weather or other events outside our reasonable control. When tracking is available, we will send tracking details to the email address provided with the order after dispatch. Tracking may take time to show its first scan.
Delivery issues
Please check that your delivery address is complete and accurate before submitting your order. If a parcel appears delayed, marked delivered but not received, or arrives damaged, contact [email protected] with your order number so we can assist.
Contact
KAI XIN GLOBAL LIMITED, ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO. 2C, ARGYLE STREET, MONGKOK KL. Email: [email protected].